LJ
Louis J

1 reviews | Active since Mar 2009

22 Feb 2015, 20:47

Problem with Nissan Qashqai

I bought a Qashqai from Mccarthy Nissan Randburg. It is a 2l with CVT gearbox. When I drive the vehicle and want to accelerate, the vehicle loses power, drops about 1000 rpm's and then starts to pick up refs again. When I want to accelerate on an uphill or on the highway, the vehicle refs up to around 6000 rpm and stays there until I take my foot off the accelerator. This does not seem normal and the vehicle is very heavy on petrol.The workshop manager told me that is seems that the gearbox is faulty after he took the vehicle for a drive. Mccarthy Nissan said that they took the vehicle to Mayfair Gearbox but was told that it is not the gearbox that was faulty but the ECN. I was told that they re-programmed the ECN and the problem has been sorted out, but I still have the same problem. Can Nissan South Africa please assist with this? They also replaced my rain censor with a new one, but it also still does not work. Maybe they just need assistance from somebody that knows the vehicles.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply23 Feb 2015, 11:24
Official
Hello louisjj,

Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.

We refer to the conversation with Mechelle De Jager from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal Dean Chater of McCarthy Nissan Randburg.

Please be informed that the Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly.


Kind regards,

Jacques Labotsky
Senior Manager: Customer Care