Problem resolved :-)

<p>I bought a brand new Nissan Qashqai January 2017 at Nissan IC Auto Nissan Clearwater. Within a few weeks of driving the car, my husband and I noticed a rattling noise which sounded like it came from the back of the vehicle. We immediately phoned the dealership and had it booked in for assessment. They checked for any mechanical defaults, and none was found. Basically they could not figure out where the noise was coming from. They booked it in with panel beaters to have the entire car strapped off to try and see where this noise could have been coming from; that too did not yield any positive results. From their explanation, the noise sounded like it came from a metal componenet. And unfortunately, the sound of metal travels, so it could be that the problem is actually somewhere in the bonnet of the car, but due to the fact that the sound of metal travels, it would appear as though the sound is somewhere at the back of the car. So in a nutshell, they were looking for something that they did'nt know what it is and where its coming from. Nissan SA had to get involved and they sent through an Engineer to assist. To cut the long story short, with the assistance from Nissan SA, they eventually got to the root of the problem. The car was then taken to another service provider somewhere in Pretoria to have it fixed. This whole entire process took a whole month. I must admit, it was very frustrating, more so because you dont anticipate to have car issues from a vehicle that is less than 3 months old. I mean at one point we actually wanted to tell the dealership that we no longer wanted the vehicle anymore. It was rather difficult to remain positive that the issue will be resolved when the experts themselves were not sure what the issue was. </p> <p>We would just like to express our heartfelt gratitute to the Service Manager Andries De Jager, his team and Nissan SA for the assistance. Thank you so so much for going all out to ensure that our vehicle gets fixed; Though our car was away for just over a month, he was courteous enough to provide us with a courtesy car. The issue has been resolved and the noise is gone. THANK YOU :-)</p>