Poor treatment of clients

Nissan SA are absolutely pathetic when it comes to client care.On the 19th March I took my 2024 Nissan Magnite to CMH Pinetown because the car was making a weird noise , upon assessment by the maintenance department I was told that there is a Factory issue with my gearbox and it needs to be replaced which was a total shock to me because my car is just over a year. I was told that the part is covered by the warranty and that Nissan SA needs to approve the part and it should be approved by the next day which would have been 20 March. Since then everyday I call and everyday iv been told the same thing that It should be approved by the following day.

It has now been 13 days that my car has been at the dealership with nothing being done and nothing has been approved yet .IV been to the dealership multiple times asking for assistance explaining my current situation and that I don't have any mode of transport i have already spent more than R3000 on Uber fees during this period .I have literally begged staff and the dealership to assist me with getting a courtesy vehicle but iv been told Nissan SA has to approve it first .I have made multiple calls to Nissan SA and always being told the same thing that the case is being escalated but nothing comes of it .I have sent multiple emails and WhatsApp messages with no outcome.

All I want is a courtesy vehicle while my car is at the dealership I honestly cannot afford to pay for the Magnite that I don't have and Uber fees daily to work .It's ridiculous it's like everything falls on deaf ears , yesterday I was on a call with a representative from Nissan SA while explaining my situation the call was cut on me.Its extremely stressful dealing with this situation now as I'm even getting married in a 4 weeks and don't have a vehicle iv explained all of this to CMH Nissan Pinetown and Nissan SA but literally no help at all. This situation makes me feel like I'm on a verge of a mental breakdown because there's nothing being done to assist me for the last 13 days now.

When it came to selling the vehicle to me the service was amazing but afterwards it's pathetic and sad the treatment a paying client gets.