Poor service - No service

<p>To whom it may concern</p> <p> </p> <p>I booked our Juke vehicle for a service on 4 November 2016. One special request was that they must check the fuel consumption as it was very heavy on fuel – 9.5 liter on 100km. That afternoon when I went to fetch the vehicle, I requested feedback. The Service Manager, Arrie Alberts, was not available, but they said that Arrie will phone me back the next day. Arrie didn’t phone me. The next day, I had a call from the branch, Frieda Theart, to inform me that I will receive a call or an email to rate their services and that I must give them 10/10 rating. I said, but I am still waiting for feedback about the fuel consumption. No feedback. I received an email to do the rating and I rated them 0/10. The branch phoned me again to find out why I rated them 0. I said because I didn’t receive any feedback as yet. 1 week passed. They contacted me and said I must take in the vehicle. Arrie said that they did check, but he couldn’t find any problems. He don’t know if there was problems with the gauges. I must fill up the tank and test the fuel consumption myself. When he opened the bonnet, I saw that there was about no liquid in the radiator. When I query that, I was told that I could fill it up myself. I read in the manual that if I was doing it myself, the warrantee will expire. They didn’t fill it. I left and at home and noticed that the service book was not stamped and also on the hand written check list, the odometer reading was incorrect. Stated 29 882 km instead of 44 239 km as per the printed invoice. The written check list was signed before they started with the service that morning by my husband when I took the car in for the service. I also didn’t receive any used parts back. I am concerned that my vehicle was not serviced. I phoned Nissan Head Office on Monday, 28 November and still didn’t receive any feedback as yet and still don’t know why my vehicle is so heavy on fuel.</p>