PE
PIETER E

1 reviews | Active since May 2011

11 Nov 2015, 00:03

Poor service and after sales support from Nissan!!

Good day,<br> <br> 1. I bought a Nissan from Mrs Appel at Nissan Head Office, 2014 demo model, only 21 000km on the clock.<br> <br> 2. 3 weeks later (not even 2000km) later, I took the car Nissan Centurion due to a abnormal sound in the engine.<br> The service manager & a service technician did a inspection on my car + took it for a test drive.<br> <br> 3. Results: Car overhead, possibility of damage on the engine + turbo damage, all due to the radioter cooling fan - not connected from previous service.<br> <br> 4. Nissan Centurion + Head Office refuse to offer me a loan car, as per service manager: Wessie Wessels, we don't have loan cars, go back to head office where you bought the car.<br> 5. As a Nissan customer I'm very disappointed in the poor service and workmanship. I bought a demo model, possibility of engine damage and Mr. Wessie Wessels, I don't need a quick fix!!!!! I need NISSAN South Africa to replace my engine. The customer attutute at Nissan Centurion is worst I've ever seen. Poor service, we don't care, go back to head office, not out problem we need the car in our workshop for a minumum of 10 working days, we have other cars also to service, we don't care.<br> <br> I will forward this to all, FB, Twitter ect.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply12 Nov 2015, 10:53
Official
Hello PJERA,

Thank you for making us aware of the situation.

I believe my contact centre is in contact with you to assist in resolving your concern.

Kind regards
Natasha Naidoo