TM
Thando M

1 reviews | Active since Dec 2014

09 Sept 2016, 15:28

poor service

<p>I took my car in for a noise on the front left side twice to this dealership and the could not figure out the problem, then later stage the advised me to replace the whole shaft...I then told the lady that I have a waranty but she phoned back and told me that my waranty would not cover! I then went for other oppinions from HI Q and they told me it's the CV and my waranty should cover!i went back to the dealer who not only recorded my 140000km service as 104000km told me the warranty will not cover at the moment because the cv boot is now torn!....after which she shouted at me the whole time,never apologised for the misinformation,the wrong service record ant callde me a **** in my face...Very shocking service from Nissan</p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply12 Sept 2016, 11:52
Official

Dear Thando,

Thank you for making us aware of your concern and rest assured to will investigate the matter. A Nissan Customer Care Consultant will be in touch with you shortly to gather more information and to assist you.

Kind regards

Natasha Naidoo