1 reviews | Active since Jan 2015
Poor quality of Nissan (clutch replaced twice in 1 year)
I wish it was possible to give a 0-star rating. Nissan is by for the worst Brand I have had to deal with. I will do everything I can to make people aware of the poor quality of Nissan products as well as the zero customer care standard In 2016 we bought a Demo Nissan X-Trail 1.6 dCi 4X4 top of the, or so we thought. About a year of ownership the car started giving a "Start-Stop System fault" error on the dash. We went into the Mthatha Nissan for them to have a look and they came back and said they could not find the problem but the error is no longer there. So we thought but turns out they were just clearing the error and not even looking into it. This went on and on until we got used to it and would just pop into the Dealership to have them "resolve" the issue. Till today we still get the issue. Then in August 2018 the clutch failed, mind we have owned three other vehicles (Mazda and Toyota) and none of them ever had clutch issues. And the Nissan warranty does not cover the Clutch Nissan claims its the driving style that led to the clutch failing, it is nothing to do with the quality of their products. And guess what, a year later the clutch fails again. Nissan still maintains it has nothing to do with the quality of the product, it is the driving style. Nissan has really abused us emotionally. Every time we have to deal with them they show no sympathy whatsoever. To anyone wishing to buy a Nissan, do so at your risk. Poor quality and poor customer care. You wait days before getting a response on your emails and when you do get a response it is something cryptic that doesn't make sense at all.
