DH
Deon H

1 reviews | Active since Jan 2017

17 Jan 2017, 13:54

Poor Customer sevice

<p>On 45000 km my Nissan Pathfinder clutch give in. Please note the kar is still under warrenty> I took my kar to the dealer which told me they need to send the clutch to Nissan SA to be evaluated. Nissan SA response was that they could not find any signs of miss use and that it is normal wear and tear and that they will not repair it under warrenty. WEAR an TEAR AFTER ONLY 45000km. One of the main people at Nissan SA told me that the clutch broke because I am towing. This person does not know his product specification because it should be able to tow 3000kg. I am very disappointed in Nissan and is regreting the moment purchasing a Nissan product. Repair cost R13000.00</p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply17 Jan 2017, 14:07
Official

Dear Deon,

Thank you for making us aware of your concern and rest assured to will investigate the matter. A Nissan Customer Care Consultant will be in touch with you shortly to gather more information and to assist you.

Kind regards