Poor Customer Service William Simpson

I bought a brand new NP200 vehicle from William Simpson in Tokai a year and 3months ago.In the 1st 6months the driver mirror fell of i took vehicle back to them they repaired it.Now about 2 weeks ago my wife drive rhe vehicle and the plug under vehicle caused and oil leak ceasing the engine.That happened the Saterday the Monday i called them Charl said he'll get back to me.OneWeek later i called them he says he dod not speak to me.The mechanic Faizal said he called my wife once which we have no missed calls or voice messages from.I ph.Nissassa spoke to Precious said she will take control on updates.Which she did.The parts has been ordered takes 2-3 days to be delivered in Cape Town.Then its going to take another 2-3days for installations.According to my calculations another week without a vehicle calculating to 3 weeks almost.My business depends on this vehicle.Nissass can"t give me a loan or courtesy vehicle because parts is available.Now because of their policy i the customer must suffer because of their poor workmanship on their vehicles i dont think this is fair.Charl im sorry your customer care needs brush up.First of all you say you cannot recall our conversation the first time.I had to contact Nissasa to get things done.Not fair on your customer to do the follow ups on your behalf.I want an official appology from Charl before i buy any Nissan vehicles.