JF
JUAN F
1 reviews | Active since Mar 2021
23 Jun 2022, 12:35
POOR CUSTOMER SERVICE FROM NISSAN SOUTH AFRICA
I HAVE TO AGREE WITH A LOT OF ENTRIES ON HELLOPETER AT NISSAN SOUTH AFRICA CUSTOMER SERVICE IS NON EXISTENT..THEY NEED VW SOUTH AFRICA TO TRAIN THEM ABOUT BASIC CUSTOMER SERVICE SKILLS .I BOUGHT A BRAND NEW DATSUN GO PLUS IN NOVEMBER 2020.I HAVE SUFFERED 6 TIMES WITH THE SAME PROBLEM.THEY JUST FIX THE VEHICLE AND RETURN IT TO ME.I DONT THINK THEY WILL SOLVE THIS PROBLEM WITHIN THE WARRANTY OR EVEN IN MY LIFETIME.THEY SOLD ME A DUD.A LEMON.A FRIDAY CAR. THEY REFUSE TO ACKNOWLEDGE THIS IS A PROBLEM CAR AND OFFER ME A SUITABLE SOLUTION TO THIS PROBLEM.LIKE GIVE ME A BRAND NEW CAR..NO CUSTOMER SERVICE SKILLS AND ITS CLEAR THAT NOBODY IN NISSAN CARES OR GIVES A DAMN ABOUT MY PROBLEM. .
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Replies (1)Nissan South Africa's replyOfficial
24 Jun 2022, 12:22Dear Juan, your concern is duly noted. We have involved our specialist who have identified the concern. Please bear in mind your vehicle is mechanical and from time to time there will be issues. To date we have not ask you to cover any costs and a courtesy car has been provided. As confirmed by your consultant, the starter has been identified as the root cause. The starter has been fitted and your car is being tested as we speak. Carl from the dealership will contact you to arrange delivery. As a gesture of goodwill, Nissan would like to award you with a free major service. Your consultant will provide you with a letter confirming as such. Kind regards Nissan SA
Nissan South Africa's reply24 Jun 2022, 12:22
Official
Dear Juan, your concern is duly noted. We have involved our specialist who have identified the concern. Please bear in mind your vehicle is mechanical and from time to time there will be issues. To date we have not ask you to cover any costs and a courtesy car has been provided. As confirmed by your consultant, the starter has been identified as the root cause. The starter has been fitted and your car is being tested as we speak. Carl from the dealership will contact you to arrange delivery. As a gesture of goodwill, Nissan would like to award you with a free major service. Your consultant will provide you with a letter confirming as such. Kind regards Nissan SA
