POOR customer service from Nissan Heidelberg and Nissan Head Office

Complaint concerning poor service from Nissan Heidelberg and Nissan Head Office

I bought my second hand Toyota Fortuner from Nissan Heidelberg on 4 December 2019. To my surprise, the dealership was not as friendly and helpful as I would have expected, as I was interested in buying a vehicle and indeed bought a vehicle from them, yet they did not seem bothered to walk the extra mile for a client. This shocked me greatly as I work with clients myself and know what service delivery means. I feel that Nissan Heidelberg is a very unprofessional and *********** dealership that hides the truth from clients to just make the sale. My needs were not met to my expectations and I did not feel as if I am a client of value even after purchasing a vehicle of high value. Surely, when a client is willing to pay a high amount for anything the service, accompanying that item should be of a higher standard or some standard towards the client. I am disappointed, frustrated and furious about the way I have been treated by Nissan Heidelberg

I emailed a complaint letter to Nissan Head Office to bring this under their attention. A case manager contacted me who did not sound very interested in my case. A week later the Sales Manager from Nissan Heidelberg emailed me. Not to address the issues I mentioned in my complaint letter but to pretty much point out that they did nothing wrong. Based on his email response, I found it hard to believe that he actually took the time to read my letter. 9 March 2020, I did respond and mentioned that I will take this matter further. The Dealer Principal and Nissan Head office case manager was cc'd in this email. Up until now I have had no further response from Nissan Heidelberg or Nissan Head Office. I will never ever purchase anything from Nissan again. They clearly do not care about their customers. I will go and post this on more social groups.