PN
Phili N

1 reviews | Active since Jul 2017

20 Jul 2017, 23:24

Poor customer service

<p>Hi I recently bought a vehicle from Nissan Autocity heildenburg in Johannesburg on June 2017 .it Opel mokka 1.4 turbo 2016 model .on delivery date 27 June the car did not come with service book, spare key or manual while when I traded in my old car I gave them every thing.I have called the dealership several times without success. Each I call I get different responses from different people. My major problem now is that the car has reached it first service and I can't service it without the service book. I have experienced poor customer service and would not recommend anyone to buy from them after what I have been through. I am based in kzn </p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply21 Jul 2017, 11:12
Official

Good day Phili,

Thank you for your comments and the content thereof is duly noted. Please note that we have attempted to contact you telephonically today to no avail.

Please note that the matter has been escalated to Autocity Nissan Heidelberg for further assistance.

We will continue to closely monitor and keep you updated.

Regards