jJ
joshua J

1 reviews | Active since Apr 2017

29 May 2023, 09:37

poor after sale service

I recently purchased a Nissan Magnite with an extended warranty as well as a service plan. Soon after purchasing the vehicle, the car started making a horrible squealing noise whenever I braked. I then took the car in for a service. This changed nothing - the brakes were still squealing. the noise then started happening even though I was not braking. I then took the car in again and the dealership informed me that this is a common problem among Magnites. Why this was not communicated before is appaling. The dealership then told me that the brakes would take 2 weeks to source. Two weeks passed and I then asked that I get a replacements vehicle as driving a round with a faulty car is not safe. suddenly, new brakes became available. Needless to say, even with the "new" brakes the car has gotten worse. I then sent through a complaint to Nissan and NO further action has taken place. Nissan clearly does not care about the safety of their drivers.

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jJ
joshua J's update30 May 2023, 16:12
Reviewer Update
MORE THAN A PROMISE
NISSAN ASSURED MANIFESTO

At Nissan we know your car is not just a car. It may get you from A to B, but it's much more than just that. It's packed full of memories.
The first time you got your license. To driving around town running your first business. Where holiday memories were made. And memories of epic journeys around the country together. The first vehicles that made up your fleet. Or carrying precious cargo home from the hospital.
It's not just your car. It's a part of your family. It's a part of your life. And it might even have a name. It's a part of the strange bond between man and machine.
Through Nissan Assured we promise to provide our customers with the peace of mind they need. Because our commitment to you is so much more than just a promise. It's a comprehensive programme with real tangible proof points, designed to benefit you and your car.


And in the end, to create a long lasting bond between you, your car, and the Nissan brand.

- This is the so called "promise" by Nissan and I can say that this has been a lie.