MA
Mike A

1 reviews | Active since Oct 2021

22 Oct 2021, 11:29

PATHETIC SERVICE WITH DISHONESTY!!!!

The service received has been pathetic.

Firstly, we bought the new Navara pre launch and made it clear that a back bumper was deal breaker, the branch had committed to fitting a bumper (where we have on WhatsApp confirmation thereof).

Secondly nissan head office refuse to assist in this regard and stated that there is a major backlog after being promised a bumper would be provided prior to 3 months not only to find out it has taken longer that that time frame but to as well install a bumper of a previous years model or a settlement of R5000 to walk away after we explicitly showed all proof thereof of the bumper as well as having this all in writing.

One thing I can say that nissan as a hole and the Herm**** branch lock integrity, honesty and frankly customer service.

We will never do business with Nissan Herm**** and advise to steer clear from such pathetic service.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply02 Nov 2021, 13:03
Official
 Thank you for sharing your experience with us. A case manager will contact you shortly to assist in this regard. Nissan SA