Pathetic service and empty promises

On the 07 January 2021, Thrifty Car Rental dropped a courtesy car hire arranged through Nissan South Africa due to my vehicle going into for repairs. I was pleased with the Service of Nissan South Africa at first. However, this all has changed. On the 20 January 2021, Nissan Bruma called me to say that my vehicle is ready for collection. I then arranged with Nissan Bruma to collect the vehicle on the 21 January 2021. On the day, I called Thrifty Car rental and spoke to Hazel, who is in charge of the courtesy rental between Thrifty and Nissan South Africa. I then called Nissan South Africa and spoke to a representative at the contact centre to call Thrifty to arrange for my deposit. Hazel (thrifty car rentals) and I came to an agreement that on the 21 January 2021, she will send her driver to collect the vehicle from Nissan Bruma. I was happy with the agreement. I then enquired about the deposit that I initially paid when they dropped off the vehicle. Hazel confirmed that it would be refunded between 5 to 7 business days. Of which I was happy to wait for the deposit. However, my experience and happiness with Nissan South Africa changed utterly. On the 26 January 2021, I called Patrick from Nissan South Africa contact centre on option 2, to find out when can I expect my deposit in my account. Patrick advised that my case has been closed on Nissan side and he will follow up with Hazel of when I can expect my refund in my account, and he will call me back to give me feedback. Patrick never called back till today. I Then took it upon myself and called Hazel, only to my shock that Thrifty forgot to collect the car from Nissan Bruma and the case was still opened on their side. I then enquired about the deposit, being paid. I was told by Hazel I needed to wait another 7 business day after the vehicle being collected. I have made numerous calls to Nissan South Africa and Spoke to Patrick, and each time I was promised to be called back of which never happened. I spoke to a Manager in the contact centre, he also promised to call me back of which I am still waiting for the call. Till today, no one from Nissan South Africa has picked up the phone to see as a customer if my query has been resolved. Every time I call Nissan South Africa, I get promised they would call me back. No one calls you; no one even cares about you as a customer.

You don’t believe me, do a search on my mobile number attached to this complaint, and you will hear the empty promises. Today is the 31 January 2021; I have not even received my deposit no a call from Nissan South Africa. I guess this is the Service differentiation Between BMW South Africa and Nissan South Africa. Empty promises and no customer services. It feels like you have hired *********** staff just to answer phones and say what the customer wants to hear. Bruma Nissan has been excellent with their Service; however, Nissan South Africa is pathetic in its service promises. I know for sure, I will never promote the Nissan brand to anyone.