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Dorothy M

1 reviews | Active since Sept 2011

13 Apr 2016, 19:18

Pathetic and unfair service from Nissan

My name is Louisah Mojela, i own a Nissan Qashqai bought from Nissan Fourways after Strubensvalley Nissan said i wouldnt qualify(FYI). I took my car to Strubensvalley because its nearer to home in Dobsonville and work in Orlando. My battery died suddenly and i took it before easter weekend they fixed it, took a day off from work, then i realised my driver door no longer locks with the mobiliser. Made an app for 13/04 at 7am under the impression there is a shuttle to go to work i didnt take a day off. The lady assisiting, Susan, arranged transport and they took me to work after taking a fellow client to home past Cradlestone. When it was time to fetch me i was told the shuttle doesnt reach Orlando, surprising as they did take me. Suddenly their regulation is not to exceed 10km.Susan was rude and condescending telling me she called me to arrange a shuttle after she said herself they cant fetch me. She then went on to print a doc of their shuttle route that morning which didnt include Cradlestone,weird. I went myself and we argued.no apology,no service.just discriminating against me because i work in Soweto. Susan Marx misrepresents Nissan, she is the worst person to handle clients.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply14 Apr 2016, 14:54
Official
Hello bao*****te,

Thank you for making us aware of your concern. Rest assured the matter will be fully addressed with your dealership.

A Nissan Customer Care consultant will keep you updated in this regard.

Kind regards
Natasha Naidoo