Pathetic and irresponsible

I recently took my car in for service. Noted on their register that I needed to be dropped off and picked up at a specific time. No one bothered to call to advise me that the driver was running late when I knocked off. I waited at the gate at my workplace like an idiot. I called Nissan Hatfield and was told that the driver was running late. As I had already waited for some time I decided to take a taxi to collect my car. I couldn't wait any longer as it was already late.When I got to Nissan I raised the issue of the inefficient service and that this was happening for the second time. The manager was so arrogant. His response was that this was a courtesy service. Rubbing salt to the wound, he told me that his drivers were not driving aeroplanes. That was disgusting to say the least. I now understand why his subordinates are unprofessional.They learn from the boss. l AM YET TO RECEIVE AN APOLOGY FROM THE MANAGER CONCERNED.