1 reviews | Active since Oct 2010
PARTS NOT AVAILABLE
Good day<br> <br> I was involved in an accident on 1 June 2015.<br> <br> Part no 985H1KA1C<br> Ordered date: 8 June 2015<br> Order no: ***<br> Calls logged: 119793 and 121391<br> <br> This is now nearly two months that the Panelbeater is waiting for the parts but to no avail.<br> <br> I have lodged a enquiry on 28 July 2015 at Nissan however no feedback or response were received. Only the acknowledgement of my mail. <br> <br> I need my car as a matter of urgency or I will keep Nissan liable to pay my finance as I do not have use of my vehicle and this is due to Nissan's negligence. Not to say the inconvenience caused for me. <br> <br> I want a commitment and date of when my vehicle will be repaired or take this matter further.<br> <br> Kind regards
Thank you for the taking time to make us aware of the matter and we take note of the content.
It is extremely regrettable that anyone of our valued customers experiences a concern as we strive to produce the best automotive products, with the best service to back up the Nissan brand.
Please note that we have investigated the reason for the delay of the delivery of the requested component and it has been determined that the cargo was held back in Amsterdam due to a customs related concern.
According to our system the Estimated time of arrival is indicated to be the 19.08.2015. However considering the urgency and necessity of this part to ensure completion of the repairs on your Nissan vehicle, we have requested assistance to see if we can get the part sooner than the 19.08.2015
Kind regards,
Sharnie Malan,
Senior Manager Customer Support
Thank you for the taking time to make us aware of the matter and we take note of the content.
It is extremely regrettable that anyone of our valued customers experiences a concern as we strive to produce the best automotive products, with the best service to back up the Nissan brand.
Please note that we have investigated the reason for the delay of the delivery of the requested component and it has been determined that the cargo was held back in Amsterdam due to a customs related concern.
According to our system the Estimated time of arrival is indicated to be the 19.08.2015. However considering the urgency and necessity of this part to ensure completion of the repairs on your Nissan vehicle, we have requested assistance to see if we can get the part sooner than the 19.08.2015
Kind regards,
Sharnie Malan,
Senior Manager Customer Support