Paltry customer after care service

I have a 2014 Nissan Qashqai at 75000 kM. On 16th Jan 2016 the car displayed an engine light on the dash. I took the car to the dealership. It was diagnosed , apparently the cause was the timing chain system failing. They looked further and the whole engine has to be replaced. The car has been in the workshop for over a month Nissan RSA doesn't want to offer me a loan vehicle. They are not even assisting in getting one. Their customer car employees are providing most dismissal service ever. When I speak to them Bongani Nkosi who's handling the case is dodging up and down with stories. They dont even want to hire me one or talk to their dealerships to assist. <br> The 2014 Qashqai I own is very problematic a poor build. Its been in an out of the garage for Chasis warning faults,park brake malfunction , loose front shock absorber mountings yet the car was bought new.