paid for shocks but no parts available and no dates on when parts will be available

So i drive a nissan qashqai 2021 1.5 dci i took it in for repairs and was told i had to replace the front shocks and shock mountings due to pothole damage.

i paid to order stock on the 06.02.2023 and by the 13.02.2023 was told they could not get stock by the branch (vryburg nisssan ) and that they will talk to nissan SA to find out when they can get shocks. after this i followed up on the 15th , 16th were i still could get zero answers. on the 17th they said they would arrange a courtesy car since they have no idea when shocks would be available for my car. on the i followed up on the 21st , 22nd , 23rd , 24th to here when i can come and fetch the courtesy car only to be told that they would not be giving me a courtesy car anymore on the 27th and they still cannot give a answer on when the shock will be available. i mean this is a 2021 model how can there be no stock (front shocks) and no idea when they will have shocks.

very disappointed will have to look into buying a deferent brand when i upgrade my car in a year Nissan SA please assist.