JS
Jacques S

1 reviews | Active since Jun 2017

28 Jan 2020, 08:48

Not concerned about safety and bad quality parts used

I am extremely dissappointed in Nissan for 2 reasons.I purchased a new Nissan qashqai in 2017. I was changing a wheel at home when the jack gave in and the vehicle almost crushed me. Luckily I had placed other supports underneath the vehicle. If I had not done this (or if the wheel was changed next to the road) God knows I could have lost my leg(s) in the process or could have been ****ed. Upon inspection I see that the jack being supp**** by Nissan is a 1.15t jack. The vehicle weighs 1.825t according to the nissan brochure. Which is way more than the supp**** jack can handle. I also had to replace a battery at mostly my own cost as the battery they supp**** did not last costing me another R1700. I also have a caution light that comes on every now and again. But when I take my vehicle to Nissan they dont know what is wrong. For all I know this light is indicating a problem which is causing the battery to drain.

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Replies (2)
Nissan South Africa
Nissan South Africa's reply28 Jan 2020, 09:23
Official
Dear Jacques S, we take note of your concerns. A case manager will contact you shortly to gather more information and assist with your query. Kind regards Nissan South Africa
JS
Jacques S's update14 Feb 2020, 11:02
Reviewer Update
So Nissan has been busy with this complaint for 2 weeks. They dont keep to their response SLA's And not only have they not resolved it. They caused more damage to my interior in scratching the steering wheel. I'm now convinced with the fact that Nissan does not take complaints, quality parts(battery or jack in my case) or the safety of their customers seriously. Just another number and as soon as you buy the car... After sales service is gone along with any accountability for the durability of the vehicle and its parts(even though the car was brand new) To people out there considering Nissan. Rather buy Toyota as I never any issues with my Toyota. And they keep value better.The proof is in the pudding in how they dealt with my complaint.