No Response, No resolution & Questionable Ethics

Very disappointed to have to write this review but unfortunately, I have exhausted other avenues and my patience. I have had absolutely the worst and most ridiculous experience of my life as a consumer in dealing with Nissan Milnerton and need to warn future possible customers against them, so it doesn’t happen again. I came across a post for a special they were running on the X-trail range on FB and I am in the market for a 7-seater. Did the inquiry and initially everything ran smoothly and I was impressed. All the signed documentation they provided me with was very clear the vehicle I had purchased and was due to receive was a Nissan X Trail Acenta Tech 7-seater. As they are located in a different province, I got a friend of mine to fly down and drive my vehicle up for me. When I received the vehicle I was surprised many of the features I was expecting were not present, thought I had misread the brochure. No not at all and this is where it becomes just plain unbelievable & embarrassing. Turns out the vehicle delivered to me was not the Tech but the 2,5 Acenta standard and only actually had 5 seats not even the 7!! When I immediately contacted them and inquired about what was going on was told oh sorry well they haven’t had 7-seater stock for months?!!! Is this some kind of joke? You cannot tell a customer they are getting one vehicle and then just unilaterally deliver another one without their knowledge or consent!!! They completely admit to the fault being on their side that the vehicle description on the documentation was incorrect and not what they meant! SERIOUSLY not my problem, an agreement was entered into and an expectation was created on the basis of that model vehicle and nothing else, you cannot just send me something materially different, it pretty much amounts to *****!!! We are going on 2 weeks and still at this stage I am sitting without the Acenta Tech in my possession. They tried to palm off a second hand 7-seater Acenta Plus model on me at the same price and wouldn’t you know it the exact same issue as the above with the paperwork happened again. Every document says Acenta Tech but I was able to intercept it this time thanks to my insurance broker running the VIN in his system and picking up the model again not being as promised!!!! Seems they just dont care at all about clients and take us as idiots. The DP is apparently never available, is the only one who can make a decision and doesn’t bother returning calls or mails to aggrieved clients let alone rectifying his branches mistakes and honoring agreements. I don’t know if they believe if they ignore me I will just let it go but trust me I wont… STAY AWAY AT ALL COSTS So on to Nissan SA, after my jaw droppingly bad experience with the branch out of desperation to solve my issue I saw on the head office webpage a link to “email the MD”… don’t bother it’s a farce and completely misleading. Much like what I seem to have experienced in my branch dealings. You just end up at the customer care centre who have less than no power to resolve your query or make any actual difference. They also just don’t get back to you which adds further to the frustration being faced as an unhappy customer. Can someone who actually means something and can force action to be taken please get hold of me so I can close the book on what is a very embarrassing episode for Nissan in general. Very ironic that they claim on their website: Nissan doesn’t make Promises, they keep them yet I have seen anything but that. I just want to get what they told me I was getting and be on my way!!!