rC
renzo C
1 reviews | Active since Jun 2015
25 Jun 2015, 16:52
No Parts Delivery after promises where made
On order (10th May 2015) of a part from Nissan East Rand I was told that the part was available and would be delivered the next day. The next day came and no part was received... I called the dealer and was told that Nissan SA showed stock but were not delivering. I called Nissan customer care and was told via email that \The part has been cleared from receiving and will advise as soon as dispatched to the dealership."today I was sent an email saying \""As per the order"
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Nissan South Africa's replyOfficial
29 Jun 2015, 09:58Hello renzo@,
Thank you for your communication and we confirm that we are aware of the matter surrounding your Nissan vehicle.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Kenneth Makatu from our Nissan Customer Support Centre, the estimated time of arrival for the part is the 07 July 2015.
Our offices will monitor the movement of the part until such time that it has been distributed to the Imperial Nissan East Rand Mall and will keep you updated on the progress.
Kind regards
Sharnie Malan
Senior Manager: Customer Care
Thank you for your communication and we confirm that we are aware of the matter surrounding your Nissan vehicle.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Kenneth Makatu from our Nissan Customer Support Centre, the estimated time of arrival for the part is the 07 July 2015.
Our offices will monitor the movement of the part until such time that it has been distributed to the Imperial Nissan East Rand Mall and will keep you updated on the progress.
Kind regards
Sharnie Malan
Senior Manager: Customer Care
Nissan South Africa's reply29 Jun 2015, 09:58
Official
Hello renzo@,
Thank you for your communication and we confirm that we are aware of the matter surrounding your Nissan vehicle.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Kenneth Makatu from our Nissan Customer Support Centre, the estimated time of arrival for the part is the 07 July 2015.
Our offices will monitor the movement of the part until such time that it has been distributed to the Imperial Nissan East Rand Mall and will keep you updated on the progress.
Kind regards
Sharnie Malan
Senior Manager: Customer Care
Thank you for your communication and we confirm that we are aware of the matter surrounding your Nissan vehicle.
We sincerely apologise for the service received to date and want to assure you that we value you as a Nissan Customer and Owner.
As discussed with Kenneth Makatu from our Nissan Customer Support Centre, the estimated time of arrival for the part is the 07 July 2015.
Our offices will monitor the movement of the part until such time that it has been distributed to the Imperial Nissan East Rand Mall and will keep you updated on the progress.
Kind regards
Sharnie Malan
Senior Manager: Customer Care