CS
Clinton S

1 reviews | Active since Aug 2009

27 Nov 2015, 14:16

No interested in my business, no prob bought an IX

Went to nissan/renault last weekend and wanted to look at buying a nissan qashqai.Tumi was rather helpful even tho I was not informed the car that I wanted to look at was sold. We took another car for a test drive and when I got back the manager arrived and said that they will get back to me with a settlement so we could look at concluding a deal, but nobody seemed interested in taking details and NOBODY has got back to me and We were the only people in the store - got there before it opened.<br> <br> I then went to Hyundai The Glen and was assisted quickly and salesperson showed genuine interest in my business. I have Bought a IX35 Special Addition 1.7 Diesel. Amazing what interest in your client can do. <br> <br> Perhaps looking at enforcing this particular in that branch then perhaps your Sales will increase, or dont and let all the competitors increase the share in the market.<br> <br> maybe when I look at a nissan again I will find a dealership that actually wants to do business.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply27 Nov 2015, 14:38
Official
Hello CJS1977,

Thank you for making us aware of your experience. Customer service is extremely important to and is at the core of our belief system.

I am truly sorry for the level of service received and rest assured this will be addressed with the Dealer Principal.

Kind regards
Natasha Naidoo