No follow up

<p>During the July holiday we went travelling through Botswana with family. My 2015 Nissan X-Trail 1.6 dCi had roughly 3000km to go before its 45000km service. Being a thoughtful customer I went to Atlantis Nissan in Centurion to seek advise as the trip might surpass the 3000km and even the 1000km grace before the service. I wanted to know if an arrangement can be made to either service it earlier or do an inspection before the trip. The reason for this is because I have a 5 year 90000km service plan and a 6 year 150000km warranty on the vehicle and did not want to jeopardise these. </p> <p> </p> <p>I was met with very friendly service and I was told that it will be followed up with Avis as my car apparently has an Avis 5 year 90000km service plan. Nissan Atlantis did follow up with Avis but since that one email I had no feedback from either Avis or Nissan. Now I could not care less with who my car has the service plan with as I bought the vehicle brand new from Nissan and I expect Nissan to give me advice and solve my queries regarding this. Fact of the matter is that I bought a Nissan X-Trail for touring puroses and I love my car but the service from Nissan is absolutely atrocious. I was left hanging and went on the trip. Luckily I did not surpass my grace period and was left with about 400km to do which is cutting it very fine.</p> <p> </p> <p>You will find that this is not my first issue with Nissan South Africa. I love my vehicle, just wish that I can get the service I expect as a customer. Be sure to rather opt for one of the competitors if you want to buy a vehicle for touring purposes as you will not get help from Nissan. I am sure the problem I had occurs regularly. This is my second setback and will never opt for Nissan again. After talking to a friend who drive Nissan's biggest competitor and had the same issue, I realised that he was helped swiftly and did not worry as he toured Africa.</p> <p> </p> <p>So if you want a vehicle which you can only drive around a dealership with and your standards are poor service and like to be left hanging, be sure to buy a good old Nissan. If you are the explorer type who opt to buy a vehicle to travel in Africa without service and warranty worries, rather opt for Nissan's competitor. </p>