1 reviews | Active since Feb 2015
No Customer Service
I purchased my Brand New Nissan Navara from Datcentre in Durban on the 19th of July 2012 (HP Agreement + Licence) The vehicle has given me four issues:<br> 1. Oil Service Light came on early at 10 000km, which had to be reset by Datcentre in Durban.<br> 2. The vehicle started rusting on the roof, which was resolved through warranty<br> 3. The Brake Booster failed & leaked fluid in the engine bay, causing rust to the bodywork. The booster was replaced under warranty, but the bodywork in the engine bay was not resolved to date as its still awaiting approval from Nissan SA.<br> 4. I have booked my vehicle with Nissan Umhlanga on 20-02-2015, the alternator pulley was defective, causing irreparable damage to the belts in the engine bay, which required replacement. My Nissan warranty claim was rejected, because the date of my purchase differs to that of Nissans system, which is an internal issue. As a customer I have had no feedback or assistance being provided from Nissan SA. Customer service is null. My vehicle cannot be released until payment is made. I am highly inconvenienced without my vehicle. I have all documentation to substantiate the above. Extended warranty also cancelled due to above.
Thank you for taking the time to make Nissan S.A aware of the matter and we take note of the content.
We want to assure you that we value you as a Nissan Customer and Owner and your satisfaction is of great importance to us.
As discussed with Robin Wright from our Nissan Customer Support Centre, the matter has been escalated to our warranty department for reviewal, both Nissan SA and McCarthy Nissan Gateway will update you accordingly.
Thank you.
Kind regards,
Jacques Labotsky
Senior Manager: Customer Care
Thank you for taking the time to make Nissan S.A aware of the matter and we take note of the content.
We want to assure you that we value you as a Nissan Customer and Owner and your satisfaction is of great importance to us.
As discussed with Robin Wright from our Nissan Customer Support Centre, the matter has been escalated to our warranty department for reviewal, both Nissan SA and McCarthy Nissan Gateway will update you accordingly.
Thank you.
Kind regards,
Jacques Labotsky
Senior Manager: Customer Care
