AA
Astrid A

1 reviews | Active since Sept 2024

04 Feb 2026, 12:58

Nissan South Africa — this is unacceptable!

Nissan South Africa, this is unacceptable! For DAYS I’ve been receiving calls from a private number claiming to be “Nissan service support.” I never gave consent for this. Somehow they already had my details and even confirmed my email address with me. That alone is alarming. When I try to phone Nissan South Africa directly to get clarity? No manager available. No supervisor available. “No direct line.” Everyone’s conveniently “on lunch.” This is on top of an already HORRIBLE experience with a vehicle I purchased from your brand. So let me get this straight: You can access my personal information and call me from private numbers, but I can’t access a single accountable human being when I need help? This is beyond frustrating. It’s unprofessional, irresponsible, and honestly makes me question your data handling and customer care entirely. I want a clear explanation, accountability, and actual support - not excuses and lunch breaks. Do better. Seriously.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply04 Feb 2026, 13:09
Official
Dear Astrid, thank you for taking the time to share your experience with us. Please note that the Customer Engagement Executive Supervisor will contact you shortly to obtain more information with regards to your concern. Kind regards Nissan S.A