Nissan South Africa Sucrose Poor Customer Service

I'm extremely disappointing with the consumer service offered by Nissan South Africa Sucrose dealer at Stanger. They have been ordering a simple part for my car for close to three months now. During this period I do not receive any feedback from them on the progress and if I do request feedback I first have to send a number of emails which are simple ignored. This is extremely unprofessional and putting Nissan name in totally in disrepute. I feel the current staff specifically the director Mr Ahmed Asmal of the dealer should start leading by example as I was communicating with him directly and show good leadership. I now regret ever buying a Nissan brand because of such poor leadership and lack of customer service. I will not make the same mistake of associating myself with Nissan brand in the near future.