Nissan South Africa Pathetic service

We went on holiday with our Nissan Qashqai. After reaching our destination I heard a nouse from the engine. After investigation I noticed that the radiator fan is loose. It seemed like the bearing had failed. I phoned Nissan South Africa for assistance. I was told everything will be covered under the warranty and that they have my vehicle towed and I would be given a rental in the meantime. I had to be back in Pretoria on the 23rd for work. They quickly came to tow the vehicle on the 22nd, however today is the 24th and I am still stranded without transport. I have been trying to get the issue resolved since 07:00 this morning (24th). After 11:00 a lady from Nissan South Africa called me and said that the dealership they towed my vehicle to is closed and will only reopen on the 2nd of January. And also only now mentioned that if they give me a rental I might have to pay for it because now it seems like the warranty won’t cover the expenses and it has now been an hour and I still haven’t received any feedback from Nissan and no idea what is going on.

Nissan had to ask me where they towed my vehicle to and for the number of the tow in company.

This is rediculess and the worst service I had ever received. They can’t even tell me if the vehicle is in a safe place or where the keys are.