Nissan South Africa - Danita Customer Care

I gave Nissan South Africa a call about a three weeks ago regarding my parents car. My parents car had been sitting at the Springs dealership for about two months getting repairs done and waiting for a part to arrive. Each time they went to the dealership they were told different dates as to when the part would arrive. Needless to say this was causing huge distress to my parents seeing as this was the first brand new car they had bought for themselves and they were afraid they would not get their car back.

The very next day after I laid a complaint with Nissan South Africa about this, Danita organised a courtesy car for my parents (any car they wanted). And within two weeks my parents got their car back. She kept in constant contact with my father letting him know when the part had arrived in the country, when it arrived at the dealership and when they would be getting their car back.

Thank you so much Danita. The kindness and help you have shown towards my parents will always be remembered. Thank You.