Nissan South Africa - All talk, no action, EVER!

After posting a review about my problems almost a week ago, Nissan South Africa rep**** as follows:

Dear Kern, thank you for taking the time to share your experience with us. Please accept our apology for the delay in finalizing the concern. Rest assured a case manager will contact you shortly to assist. Kind regards Nissan S.A.

To date not a single phone call, email or any correspondance. The direct contact that I have been dealing with "Betty", also does not reply to emails. I even logged 2 complaints on Nissan's website and they could not be bothered to contact me.

It seems like the next step is the motor industry ombudsman as Nissan dont seem to care at all.