LM
Lebohang M

1 reviews | Active since Apr 2017

12 Apr 2017, 08:51

Nissan Service department says they only take u within 10km......

<p>So I get to Nissan to take my Nissan almera 2017 in for service , then after the paper work has been done the service advisor asks me if I need transport back home and I said yes but then they tell me they Only take customers within 10km radius from the dealership ..... So I was shocked because thats an old policy which needs to be changed.... I mean I even asked the manager Judy Govender whom answered me with attitude that there nothing she can do bear in mind it was raining ..... I believe each vehicle company needs to drop their customer at they designated destination since the customers car is in for service and the customer not having form of transport..... I asked the service manager Judy Govender that when the dealer sells cars do they only sell cars to customers within 10km radius from the dealership or what and she said ' company policy ' well Nissan your company policy needs a review as you guys are outdated I beleive your 10km radius needs to change as not all customers stay within 10km Raduis from their closest dealership..... </p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply13 Apr 2017, 11:08
Official

Hi Lebohang,

Kindly note that we have been trying to get hold of you telephonically to no avail. Please note that a case has been logged for you and escalated to the Dealer Principal of IC Auto Kempton Park Gavin Roos.

We will continue to monitor and keep you updated.

Kind regards