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DawonZA L

1 reviews | Active since Mar 2022

06 Apr 2022, 12:43

NISSAN SA WORST BRAND AND AFTER-SALES SERVICE

This report needs to be read in conjunction with report on GROUP1 THE GLEN.

Eventually... Group1 the Glen arranged a loan vehicle, which we had to fight for repeatedly, and unnecessarily resorting to social media to get their attention on their dismal, pathetic and unresponsive after sales service of a BRAND NEW VEHICLE, which had started developing a few issues, the latest being a faulty transmission...

They FINALLY arranged a (dirty) loan vehicle, delivered to us, which started overheating while we were loading it. And then a fan cover fell-off. So we parked it, and for 2 days now have been liaising with Thrifty @Hazel for a replacement loan vehicle.

3 weeks later, and we still don't have our own BRAND_NEW vehicle, nor a loan vehicle which we've had to fight for...

NISSAN SA, THRIFTY CAR SALES and GROUP1 NISSAN - The Glen...THEE WORST combination of motor vehicle products in all of time #LionelDawons#GeorgeStoffberg#Hazel#

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Replies (1)
Nissan South Africa
Nissan South Africa's reply06 Apr 2022, 12:57
Official
Dear  Dawonza P, Thank you for sharing your experience. We are truly sorry for what has transpired. We have escalated the matter and Monica Gouws will contact you to address. Kind regards Nissan SA