Nissan SA Poor Service-

We bought a Nissan X trail second hand with about 100k kms on it. When we purchased during the test drive we realised the air conditioning was not working so we could not drive away with the vehicle, but we thought it is a small issue and will be sorted within no time. Sadly to say it took over 4 months to get It sorted mainly because the parts to repair took forever and a day for the dealerships to get them sourced from Nissan SA. Nevertheless less we were happy to get our vehicle. Moving forward, just as we were covering a year with the vehicle since purchase date the air conditioning failed again, I took the vehicle in for repairs in August of 2024 and Nissan SA has failed to assist the dealership to get parts to repair the part. After waiting over 3 months I had to phone Nissan SA to get some sort of information about the delay about the part. Placing a complaint did not seem to help because communication was still scarce, eventually in January 2025 I received a call from Nissan SA to tell me the part is still on back order and there the ETA of the 2nd of January was pushed to the 28th of January 2025. A week from receiving this phone call from Nissan SA, I was actually notified by the dealership that Nissan SA does not have the part and even their suppliers do not have the part and for lack of better words we are left stuck to sort things out on our own. I am greatly disappointed with Nissan SA service, their communication is poor and I do not understand d why one car can have the same problem over and over again, it is surely a first for me to see a vehicle that continuously has to have the air-conditioning repaired as if we are changing tyres. Truly disappointed.