1 reviews | Active since Jul 2011
Nissan SA has poor customer service and sells defective vehicles
I'm very disappointed in Nissan. In May 2025 I purchased a vehicle with defects. I complained to the dealer principle as well as Nissan SA. The Dealer Principle, David Heennop, had a don't care attitude and even used second hand spares on my brand new Nissan Navara. Nissan SA ased me to take the vehicle to a Nissan dealership in Durban which I did. The first time round - that dealership apparently had no track of my vehicle coming in. I then took the vehicle again to Nissan Umhlanga. They noted the defects and the vehicle to date has not been rectified. The paintwork is defective as well as there are mechanical faults. Nissan has got an independent panel beater to inspect the vehicle who verified that the colors are inconsistent. It is only fair that the vehicle is replaced but Nissan didn't even bother to repair the faults or to get back to me.
