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Shashi S

1 reviews | Active since Jul 2011

01 Oct 2025, 20:18

Nissan SA Does Not Have Any Standards!!!

Nissan SA has no Standards. I purchased a brand new nissan navara from NTT Nissan Newcastle in May 2025. The vehicle had faults. The dealer principle refused to have the vehicle sorted out in Durban - he basically said that if I do not send it to Newcastle, he will not sort out the problem. I was unhappy for anyone driving my vehicle so I contacted Nissan SA. Long story short, Nissan SA told me that all dealerships are run independently and they cannot do anything. The dealership took my brand new vehicle, added about 700km. When the vehicle arrived in newcastle, the dealer principal, David Heennop, promised that the vehicle will be safely stored at NTT Nissan under the shelter. The workers at NTT Nissan used the vehicle for private use - the vehicle was stored in an informal location. The back bin had evidence that they had loaded stuff. The dealership put all used spares on my brand new vehicle. Nissan DOES NOT have good standards. Be careful what you buy!!!

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Replies (1)
Nissan South Africa
Nissan South Africa's reply02 Oct 2025, 08:11
Official
Dear Shashi, thank you for taking the time to share you concern with us. Please accept our sincere apology for the inconvenience caused to you. Rest assured that a Senior Customer Engagement Executive will contact you shortly to assist. Kind regards Nissan S.A