NISSAN SA CUSTOMER SERVICE - BUT PLEASE DON'T MAKE ME DEAL WITH CUSTOMERS

We purchased a 2025 Nissan Magnite earlier this year. The vehicle is under warranty. My son kept telling the workshop that there is a noise that should not be there. He ended up taking the car back on the 16th of May and still does not have the vehicle back. They eventually found that there was a problem with a part in the gearbox that prematurely failed but the parts were on back order. We were then advised that they would put in a request for a courtesy car with Nissan SA. We were advised to follow up directly with Nissan SA. We call frequently for updates and remained understanding but on Thursday at 15h30 we found out that parts had been found at another dealership in Queenstown and we no longer qualify for a courtesy vehicle. Until then we have been given the absolute run around. The service consultant that is assisting us has already still not been told this nugget of information and the systems still says the parts are on back order.

I have tried to speak to senior management at Nissan SA and was advised that they do not take calls.

I cannot believe that I am dealing with people that are suppose to be in the customer service division of the company ! There is no customer service and we don't want to engage with our customers. WOW!!