RS
Rose S

1 reviews | Active since Oct 2020

20 Mar 2024, 06:00

Nissan S A

Bought a Nissan Magnite October 2021 only done 13000km , have for passed 9 months reported flaws , have videos, have requested they fix car, they ignore emails ,when I ask them when they will fix it, they tell me the loud clucking sound that it sometimes makes , falls in with the design, other Magnites don’t have it only ours, they ignore , the request to sort out rust appearing, handles peeling, tyres wearing,wheels screeching, for nine months we have not been able to enjoy our car, Maybe they have a thing about the elderly or maybe they waiting for the guarantee to expire, The Magnite is a lovely car, unfortunately Nissan sold us one full of flaws, and now they don’t care All we want is our car to be in the condition it should be in without the flaws. We are tired of the terrible service from the management side,they think if they do nothing, the problem will go away. it won’t, we want them to fix it, it should of been done 9 months ago

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Replies (1)
Nissan South Africa
Nissan South Africa's reply26 Mar 2024, 14:47
Official
Dear Rose S, thank you for taking the time to share your experience with us. As confirmed previously your concerns have been escalated to a Technical Specialist who confirmed your vehicle is operating within design specification. We can however arrange for your vehicle to be inspected by another Nissan dealership of your choice for a second opinion. Rest assured a case manager will contact your shortly to facilitate the process. Kind regards Nissan S.A