Nissan Qashqai still no answers

We are very disappointed in the customer care system of Nissan Sa, Its been more than a week since our first complaint and still the issue has not been resolved. Nissan customer care can not provide a courtesy vehicle according to Bongani. We have to make the effort to call and find out is happening with our vehicle. We also found out that our vehicle have been driven to BB Sinoville after we have been told that it was a gearbox issue and that BB Gezina was going to remove it to be checked . We never signed any form giving consent to drive or move our vehicle to a different branch. I Refused to sign the from at BB Sinoville afterwards. We are in the process of obtaining legal help and having all these complaints advertised. This is no way to treat a customer, whats the use of buying a new vehicle under warranty if this is the after sales support.