Nissan qashqai clutch failure

<p> Greetings </p> <p>See my concerns below from the email i wrote to Nissan South Africa on the 16 and 17 February 2017 with no response. </p> <p>Good day</p> <p>I'm following up on the email below. Nissan employee called indicating that they will be investigating the matter and she promised to send me the case number which she did not. And Nissan Secunda called and he said that he was told to call us. He did not know why he must call.</p> <p>I think Nissan South Africa don't take our concern seriously as customers. We request assistance on this matter.</p> <p>Regards <br />> <br />> <br />> <br />> ---- Siyabonga Ntshangase wrote ----<br />> <br />> Good day Sir/Madam<br />> In October 2014 we bought a nissan qashqai 1.5 dCi Acenta Design. September 2015 the car clutch failed and nissan Secunda told us that the failure is not covered under warranty. So we had to pay for repairs. July 2016 the car clutch was showing signs of clutch failure and we went to nissan witbank and we were told that there was nothing wrong with the car and we requested (demanded) them to check the car and they reported that they only reset the car to its original settings. And now again the car is showing same signs. We request your intervention on this matter. This has led us to lose faith on the nissan Brand.<br />> <br />> VIN: SJNFAAJ11Z ********** , odometer: 47078km.<br />> <br />> Regards <br />> Siyabonga and Mpho Ntshangase <br />> ********** 060 or ********** 022<br />Good day</p> <p>I'm following up on the email below. Nissan employee called indicating that they will be investigating the matter and she promised to send me the case number which she did not. And Nissan Secunda called and he said that he was told to call us. He did not know why he must call.</p> <p>I think Nissan South Africa don't take our concern seriously as customers. We request assistance on this matter.</p> <p>Regards</p> <p> </p> <p>---- Siyabonga Ntshangase wrote ----</p> <p>Good day Sir/Madam<br />In October 2014 we bought a nissan qashqai 1.5 dCi Acenta Design. September 2015 the car clutch failed and nissan Secunda told us that the failure is not covered under warranty. So we had to pay for repairs. July 2016 the car clutch was showing signs of clutch failure and we went to nissan witbank and we were told that there was nothing wrong with the car and we requested (demanded) them to check the car and they reported that they only reset the car to its original settings. And now again the car is showing same signs. We request your intervention on this matter. This has led us to lose faith on the nissan Brand.</p> <p>VIN: SJNFAAJ11Z ********** , odometer: 47078km.</p> <p>Regards <br />Siyabonga and Mpho Ntshangase <br /> ********** 060 or ********** 022 </p>