MS
Mbali S

1 reviews | Active since Dec 2013

16 Feb 2020, 20:49

Nissan Qashqai

My Nissan Qashqai flashed a chassis fault sign and I was driving it. I immediately drove into Nissan pinetown to have it checked out. They had my car for two days without giving me feedback on what the issue is. On the 3rd day I called the dealership and was told they are still busy with assessment cause they can’t find the fault. I was promised to receive a curtosy vehicle should it take longer than a week. One week went by and I received nothing from Nissan. Again, I called the dealership and the guy said the fault is in the engine (not sure where exactly) and because they don’t know what exactly the issue is, they will replace the whole engine as my car was still under warranty. According to them, this will only take about a week as they needed to order the engine and then they need about two days to fit and test the vehicle....fast forward, it is now 4 months and till today, Nissan Pinetown has been Giving me one story to the other, basically saying that they are not sure what is wrong with my car. After months of complaining cause if the uncomfortable curtosy cars they were lending me, Nissan gave me a new Qashqai as curtosy which they offered to me to think about trading my car for. Obviously I haven’t been happy with the entire service provided by Nissan to me (or lack there of!) I requested for their extremely priced quote to be reviewed. I have just read an email from them refusing to review their quote - despite the stress and inconvenience they have caused me! I am in total disbelief that they expect me to purchase another car from them which - as it stands I do not even trust their brand at the moment or service they will provide me with in the future. Nissan brand is pathetic and they are selfish, don’t take care or care about their customers. They have kept my car for a whole 4 months and still expect to score a deal from me! Sies! Looking at other reviews about Nissan, Now I know for sure that I will NEVER EVER purchase a Nissan vehicle nor will I ever suggest it to anyone. This post is only the beginning, I am ready to spread the word!

0
Replies (3)
Nissan South Africa
Nissan South Africa's reply13 Mar 2020, 12:27
Official
Thank you for making us aware. We will contact you shortly to assist with your query. Kind regards Nissan SA
MS
Mbali S's update17 Jun 2020, 16:03
Reviewer Update
Lies! No one ever contacted me!
MS
Mbali S's update18 Aug 2020, 12:04
Reviewer Update
Dear Nissan SA, still no response. You guys are really serious about customer service hey!