Nissan NP 200 warranty claim takes 4months to process

Nissan SA has failed to provide quality service to me as a consumer, under the provisions of Section 54 of the Consumer Protection. I sent my vehicle to their agent in Richards Bay (Nissan) in April 24. There was a defect which warranted a warranty claim. I was informed by the service advisor (Navinita Moodley) the claim will be processed.

A few weeks later i get told they are closing down and i must find another agent. Mind you the closest dealer thereafter is 100km+ away. I raised a complaint with Nissan SA, who than scheduled the vehicle back to the Richard's Bay Nissan, which was supposed to have closed down and it had not.

On the 23rd of July i sent my vehicle in, they still have not processed he claim, i was told the vehicle will be moved to the delearship in Empangeni, and i agreed.

The dealership in Empangeni has now said they can only process the claim end of August.

Today the NissanSA customer care case manager - Gontse, who has the worst service in the world, i have to call her most times for feedback, tells me now they will have to move the vehicle to Stanger branch.

During all this time Nissan has not provided me a courtesy vehicle, i have to ask for lifts woth friends and i am now stagnant. Initially i was told by her that there will be no courtesy vehicle because the spares are in country, of late i am being told a claim needs to be processed.

Nissan has delayed the claim from being processed from April but i have to suffer as the customer, this does not make sense to me.

I have tried emailing their MD line on 25July and still there is no response. Very very disappointed in Nissan SA, appaling service all round.