Nissan North West de*****ing their clients

Booked Juke in for service; arrive at the day for Nissan North West to say my car is not booked...Never mind the SMS confirming same. Any event booked car in, but got attitude as if I was the one making mistake with booking and said I might have to wait 2 days for the service to be done...2 hour later receiving SMS that I missed my appointed for car service...Believe incorrectly booked by Rosalene Leus. <br> <br> Receiving call the afternoon that brake pads are at 1/1,5mm and NEED replacement and globe is fused (I said it might only be loose). I said fine, replace if it is not workable, , but supply parts as it is strange why brake pads must be replaced again. Got car back, all 4 brake pads removed in good condition and tested the light , still working.<br> <br> 16h50 got call to confirm car ready for collection, but I must be there before 5pm...my office is 15 minutes await...<br> <br> Ask to e-mail invoice, but was not done due to 'scan issues'...<br> On receipt issued in incorrect name...<br> <br> 1 Attitude<br> 2 Bad service delivery<br> 3 Supply inaccurate information<br> 4 De*****ing us<br> <br> What I want:<br> 1 Appoligy<br> 2 Nissan Noth West can buy back my 'working parts' at retail rate<br> 3 Infrom Nissan SA of this irregularities