Nissan Nightmare

On October 17 2025 I dropped off my Nissan Magnite for its scheduled routine service of 130 000 km to be exact and before leaving I explained that there was a clicking sound whenever accelerating and this sound is loud just under the steering wheel. They successfully diagnosed that the turbo needed replacement and this would cost well over R31 000. A warranty claim was submitted and approved and was told to bring back the vehicle on 29 November 2025. I brought back the vehicle and was told that the vehicle will only be ready the next day and they will call us in the morning when the vehicle is ready. Early in the morning I received a call that the vehicle is ready and I arrived at the dealership around 11am and was told that the service manager just test drove the vehicle and was not happy with it as there was a sound issue by the engine bay. We were told to give them an hour so to find out where the sound is coming from before they release the vehicle to us. I decided to leave and do some errands and came back again after 2 hours and was told that they are nearly done we should wait . They came back with feedback and found out that the sound was due to a damaged air conditioning pipe that was caused by the turbo replacement on the vehicle. They took ownership and said that it was their negligence and they will cover the cost of the pipe and regasing of the air conditioning of the vehicle. I was informed that they will release the vehicle and order the part which was on 30 November 2025 and we will receive a call from the service advisor with the estimated time of arrival. I did not receive a call from the service advisor on the 30 November 2025 as communicated and I had to call and follow up with them again on 5 November 2025. I was told that they will liaise with the parts department and get back to me and I received feedback that the part is not available and I will receive feedback on 8 November 2025 with the estimated time of arrival,so this means that the part was only ordered on 5 November 2025 when I called to follow up. I still did not receive a call on 8 November 2025 with feedback on the estimated time of arrival and then decided to personally go to the dealership and enquire on 10 November 2025. Upon my arrival the service advisor contacted head office and was told that the part will only be available on 28 November 2025. I expressed my disappointment in how this matter was handled as initially I came for repair on my vehicles turbo and now due to negligence my air conditioning system got damaged in the process which was working perfectly fine when I brought in the car. This is a huge inconvenience as I use my car for work, and my job requires constant travel in and out of the province and I am currently unable to travel to fulfill my work requirements because of an aircon that is not working. We are in a season where the weather is unbearable in terms of heat and constant rain in other areas and this requires air conditioning. So, I am not satisfied with the response or turnaround time given regarding the part only being available on the 28th of November which is now turning into a month of my problem not being resolved. I have utilized the courtesy car benefit before with Nissan SA before and I am pleading for this benefit now as the part has passed the 3–5-day turnaround time of not being available. It is the last month of the year, and I have to travel and meet my clients but I am unable to, due to the predicament I am facing with my vehicle. I hope my matter will be dealt with and attended to with the utmost urgency possible. Unhappy Customer Mbalenhle Mzolo ND 288 734