RS
Russell S

1 reviews | Active since Jun 2020

08 Jul 2021, 23:46

NISSAN NIGHTMARE !!!

Nissan SA JHB you are PATHETIC. 2017 I hand over more than R160000 in Cash for an NP 300 bakkie. I saved for so long for this and then my biggest mistake Ever in life was to go for one of your vehicles. I had to return the vehicle soon thereafter as there was a whistling sound emanating from the windscreen . I was without my vehicle for Two weeks . Before my First service I reported fault with my ignition key . JHB Nissan , one of your staff (who obviously knows nothing about vehicles ) contacted me to investigate the complaint . Hereafter I was asked by her to send a whatsapp pic of the key to them . (can you actually believe it ...a whatsapp pic !!!) Soon hereafter she contacted me to say that You NISSAN SA will not be replacing my ignition key ...due to wear and tear ...BEFORE my first service !!! WEAR AND TEAR...really. PATHETIC. And so we carry on, back and forth ...back and forth . You NISSAN SA wouldn't even allow my Parow dealership ( who have been great ) to check the lock with a locksmith ... I have to have new keys cut which cost R1200 a key. The ignition has destroyed them too. However , I then had an issue with a stiff window winder . This was replaced by warranty as wear and tear . Now isn't that now simply a STUPID mistake of you NISSAN SA .I use my window winder more often than my ignition key but you replace the winder . NISSAN SA please explain this !!! PATHETIC Laughing matter all the way to the BIG BOSS ... PATHETIC bullying attitude . I'm approaching Nissan International next. People out there...don't buy a Nissan .. NISSAN SUCKS

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Replies (1)
Nissan South Africa
Nissan South Africa's reply16 Jul 2021, 10:52
Official
Thank you for informing us of your situation. A case manager will contact you to assist in this regard.