Nissan Mthatha awful service delivery and incompetence

I am writing to formally raise a complaint regarding the service I received at Nissan Mthatha in South Africa. I am seeking your assistance or guidance in resolving this matter.

I took my 2016 Nissan X-Trail 2.0 T32 to the dealership for a fuel pump replacement. However, upon collecting the vehicle, I discovered that the dashboard cluster screen was no longer functioning, and the suspension had begun making a noticeable rattling noise. These issues were not present when I brought the car in.

For your reference, I have attached a photo of the dashboard cluster, which was taken by Nissan Mthatha at the time of the vehicle's check-in.

Despite raising this concern, Nissan South Africa has refused to take responsibility and is now requesting that I pay a substantial amount to rectify what I believe to be damage caused during the service. My vehicle remains at the dealership, and I have not received any meaningful communication or updates.

I kindly request your urgent assistance in this matter. I believe I am being unfairly treated and held liable for an issue that resulted from the dealership’s handling of my vehicle.

Thank you in advance for your time and consideration. I look forward to your guidance and support.