Nissan mthata poor poor service

I work for a dealership in pietermaritzburg. We sold a brand new Nissan Magnite to a customer from mthata. Customer lost the spare key 1 week later. And then took the vehicle to a locksmith to cut and code a new key. Customer didn't realize that going to a locksmith is risk and also not supposed to cut a key at any locksmith. The locksmith wiped out the existing key and damaged the BCM... BODY CONTROL MODULE Locksmith contacted me informed me of what has happened. Locksmith acknowledged there mistake and agreed to pay for any cost to sort out the vehicle at Nissan Mtata. Vehicle was taken taking in to Nissan and stood there for almost 7 months. They sold us every story possible about this part they ordered value R10k or just over. We have been calling and calling day after day. The dealership has been of no assistance what so ever. We have spoken twice he has assured me his sortn out. The service manager same story just been giving us excuses. Last month 2 months ago I contacted Nissan south africa. The most pleasant lady is assisting me. So for 6 months this part could not be found anywer in the country or abroad. The lady found another dealership and found the part what was needed. NOTE I AM ASSISTING THE CUSTOMER COZ THEY JUST BOUGHT THE VEHICLE FROM OUR DEALERSHIP. Part finally arrived 2 weeks ago. Was promised the car last Friday Today is 1 week later. Then the battery is cooked coz of the vehicle standing there for 6/7 months. Guys were asked to put a new battery and locksmith was going to fit the bill. So the service manager says they do not have that type of battery for that particular vehicle A 2023 Nissan Magnite. A brand that comes them. Then we were told that there battery account at a battery shop is closed temporarily.. I mean what is that again no assistance. Locksmith purchased the battery Sent it to the dealership Still the vehicle sat there till we started calling n fussing. Fine car is started up problem sorted now there's a radio code issue. I was told it can not be sorted there and they been tryn for 2 days. Waiting for this code from Nissan south Africa then waitn for some other code from I don't know who. The they failed and I cudnt get any kind of management to assist. Apparently most were not available like always there's nobody available when u call They tell they will call but don't ever. Anyways got hold of the dealership Via Nissan south Africa gentlemen patched me threw from his side and I spoke to the dealer principal. Ok told bring the car back Sent it there again we speak we eventually argue when I'm told again that they can not assist they don't have a solution to the problem. Blame now is gettn pushed onto the customer who had possession of that vehicle for 1 week and made a mistake by going to a locksmith which created this whole issue They are the agent what the hell is that nonsense. It's there product how do you sell a product and not have parts for it Or solution to a Radio that came from The same product they make. Money was not the issue locksmith was paying for every cost that was gona come just to get this customer back there vehicle Who has been paying for 7 months for a car that they have driven for only 1 week. Terrible service Nissan mthata Also forgot the part were I was transferred to the technician who was working on radio issue he also didn't know what is going on. Who then ended up shouting at me n dropped the call he then refused to answer his landlines phone at his station in the workshop I sat on the phone today 19/7/2024 For almost 45 minutes tryn to get hold of anybody regarding this car. Coz nobody is available I think all the females who answer the phones know my story cos of how often I been calling. There so much more I hope the relevant people can Read this and assist us to get this car sorted at Nissan Mtata because my customer is from the exact same town that this dealership is situated