BM
Bridget M

1 reviews | Active since Aug 2024

06 Aug 2024, 21:19

NISSAN MAGNITE REVIEW

It is with Great sadness to share my story here regarding My Newly bought Nissan Magnite 2024 model that I bought On the 31st of MAY 2024 . Buying a brand new Car of your dreams it get Brocken within 1month and two weeks, before you can even Enjoy the Car . It was unfortunate for me to had bad experienced with My Brand New Car on the 13th of July 2024 , I’ve encountered an issue with my Car that Lead it towered over to Nearest Nissan Dealership which is IC AUTO Benoni Nissan , When I Initially drove my car about 1km away from home , I stopped at Traffic lights then when it was my turn to go , I tried to Accelerate to increase the speed of the vehicle it didn’t have any power to speed forward it just moved very slowly , I quickly moved out of the road and parked the vehicle to check what might be the issue , I checked the Petrol it has two Bars which it was enough for a car to move . I tried to start the Car it didn’t want to start and it didn’t show any problem on the dashboard screen , I tried about 5 times still there were no changes , I waited about 30 minutes and tried to start it over again and that’s when it started to smoke from the back Pipe then it popped up “ check Anti-theft system “ error on the dashboard screen. I then called Deric Salesman from BB Nissan Sinovile who helped with the Car purchase to report the issue I’m experiencing, he therefore advised me to call Road assistance people to come help me, I called they quickly jumped to rescue me ,. They tried to jumpstart the car but it also didn’t work , The smoking it become even worse , the Road assistant guy said Solution was to tow the car the nearest dealership for Mechanic to check the issue he helped me with calling he even accompanied me home after the vehicle was towered. Since it was on a weekend, they took it to Nissan Storage and Delivered to dealership on Monday (15 July 2024) .

I therefore called the Dealership to confirm if it was received and they confirmed the car was delivered and Mechanic is having a look they going to come back to me , I’ve waited for the feedback till the following day whereby I had to call in the Morning for follow ups , I was asked if I have ever poured Oil into the car then I Said no I haven’t why would I pour oil into a new car and that car communicates with you whenever is needed of oil, That’s when they told me that there’s oil all over the engine . I was so surprised how come a New car is Leaking Oil . Mind you I opt to buy a Brand new car because as a New girl driver who doesn’t know about anything about Cars I knew I’m not going to stress about Car Parts issues, Service and Mechanical problems at this point I feel like that car doesn’t fit the purpose of which I bought it for , The issue has greatly impacted the vehicle’s reliability and safety. All this made me realize that . This car it’s been having issues but I couldn’t notice them, I was actually ******** because i thought Maybe it’s originality of the Car as I don't know anything about cars . Whenever changing Gears I use to hear noise inside the engine and It was also very slow , when waiting on Traffic lights or Stop signs it was always left behind when is time to go , this is the problem that lead to 15 july 2024 scene whereby it didn’t have power at all to move from the traffic lights . The Dealership that is fixing my Car hasn’t come back to me to inform me what coursed the oil leakage on my car , It's been 3-4 weeks without my Car they have still not found the issue that coursed oil Leakage , Its been two weeks the IC AUTO Benoni Dealership Team has not communicated with me regarding any changes with my Car, I always have to call Nissan South Africa regarding the feedback, at this point I’m not getting enough a support throughout the process of repair and feel like their Dragging this matter Instead on replacing the car as I've requested , on the 29th of August NISSAN Gave me an Curtesy car NISSAN Almera that has high Petrol consummation .It's so Painful and heart breaking for Paying a Debit order of a car that you're not even driving . On the 1st of August 2024 I got a feedback that they have ordered an New Engine from Japan to exchange with the Old one , I still Don't understand how a Brand new Car its already exchanging Engines , I feel like that Car Lost so much Value and that's not being fair on me , I also feel like I'm taken advantaged because I'm a young Girl and new Driver who doesn't not have Much Knowledge about such CAR matters .

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Replies (1)
Nissan South Africa
Nissan South Africa's reply07 Aug 2024, 08:01
Official
Dear Bridget, thank you for taking the time to share your experience with us. Please accept our sincere apology for the inconvenience caused to you. Rest assured that your case manager will contact you shortly discuss and support with your concerns. Kind regards Nissan S.A