LL
Lebo L

1 reviews | Active since May 2024

24 Jun 2024, 17:31

NISSAN MAGNITE 2024/ BIDVEST MCCARTHY WOODMEAD/NISSAN SA

Recently purchased a 2024 Nissan Magnite with Bidvest McCarthy in woodmead. First of all their after sales is non-existence. No one cares how the customer is dealing with their faulty cars, even after you report the faults. The vehicle had engine faults two weeks on the road. On the third week the car completely shut down in the middle of peak traffic. I have communicated my concerns and requests for a replacement with no satisfaction. If you don't follow up or call no one will have the decency to call and inform you on the status of your car. All you get from Nissan SA claim manager is "I have escalated your query and waiting for my manager to get back to me". This is the worst experience I have had with a new car given that this is not my first car.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply25 Jun 2024, 08:16
Official
Dear Lebo, thank you for taking the time to share your experience with us. Please accept our sincere apology for any inconvenience caused. Rest assured that a Manager will contact you shortly to assist. Kind regards Nissan S.A