ME
Miceala E

1 reviews | Active since Dec 2018

29 Aug 2024, 18:02

Nissan is poor, poor service, poor poor poor

I currently have mixed feelings writing this review.

Sadness, anger, frustration.. and many more emotions.

We bought a Nissan Qashqai April 2024, only drove the nissan 1 month, wherafter it broke down.

Its now 3 months paying a car we dont have plus out insurance is higher because the tracker cant be installed.

Shortly, we paid a part on 21 August at Nissan centurion, I followed up on the progress of the part and discovered the part was never ordered.

They **** to me saying that the part was ordered on 21 Aug 24, I asked for the VOR number and phoned customer care whereater they confirmed the pet was only ordered today, 29 Aug .

What if I didn’t phoned , then nothings would have been done!

There is a back log on the part of 30 days, they wasted a week of our time… another week longer paying for a car thats broken

I will never in my life again support Nissan or buy a Nissan, I will fix the car and sell it.

My ford have 280k km on no problems, none!

Worst experience of my life, and the customer care also don't care! Cant give me n way forward or expedite the matter for us !

So disappointed! That car was our proud! But never in my life again will I buy or support Nissan!!

Dont reccomend Nissan

0
Replies (2)
ME
Miceala E's update29 Aug 2024, 18:03
Reviewer Update
*Part
Nissan South Africa
Nissan South Africa's reply29 Aug 2024, 22:56
Official
Dear Miceala, thank you for taking the time to make us aware of the concern. Rest assured that a case manager will contact you to see if we are able to find the required component in the dealer network. Kind regards Nissan S.A